The Training Instructor is responsible for performing training apprentice functions such as supporting the training team by assisting tenure training specialists, delivering Transcosmos training modules amp; supporting new hire classes as support team members conducting Crosschecks or helping in call taking sessions.
Key Tasks and Responsibilities
- Complete the onboarding process to ensure that all trainees are equipped to complete new hire training.
- Support new hire classes as support coaches or assistant trainers as needed.
- Submit daily reports to the training manager amp; team that show key tasks completed per day
- Facilitate learning using effective presentation, facilitation, and coaching, via classroom, on-the-job, self-paced, web-conferencing programs, one-on-one, and other training delivery methods.
- Communicate with the immediate manager any process or skill gaps and developmental opportunities of individuals and/or teams in the account.
- Liaise with other departments such as Quality, Operations, IT, HR, etc. to ensure that training programs are implemented effectively
- Complete multiple training tasks with high attention to details
Requirements
Skills / Attributes Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Display strong reading comprehension, attention to details, and typing skills
- Demonstrate problem solving and critical thinking skills with focus on issue resolution and customer satisfaction
- Demonstrate self-motivation and ability to work independently as well as contribute to cross-functional and global teams
- Show flexibility by being able to quickly adjust to frequent process and information changes
- Demonstrate emotional intelligence by handling work under pressure effectively
Technical:
Behavioral:
- Working Collaboratively
- Task Initiative
- Proactive
- Planning amp; Organizing
- Accountability
Qualifications [EDUCATION and/or EXPERIENCE]
- At least High school diploma or equivalent, College level preferred
- Proven experience of working as a Training Instructor
- Have a proven track record demonstrating the skills and qualities outlined in this document.
Languages
Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels
Benefits
Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level with the following benefits:
- Direct employment contract for an indefinite period
- Cafeteria
- Training opportunities
- Diverse and friendly work atmosphere
- Modern office environment
- Local and global career progression opportunities