Martech Supervisor (Fully Remote - Europe)
DemandLab, Hungary

The Martech Supervisor at DemandLab works directly with the Martech Services Manager of the company to develop, support, and execute on all Martech service offerings to support DemandLab’s clients and the business as a whole. A key responsibility of the Martech Supervisor is to ensure the provision of quality and timely service delivery and achieve the target profitability objectives of the Martech delivery team. The Martech Supervisor is responsible for the complete work task lifecycle, including but not limited to the training and support of the Martech delivery team.

The Martech Supervisor ensures that clients receive world-class service from the DemandLab offerings and deliverables through the intake, application of knowledge, and management of client business needs and ensures that assignments are completed on time, within budget, meeting or exceeding quality and specifications to delight our clients with every engagement they have with DemandLab.

The Martech Supervisor is responsible for the daily aspects of administering the Martech team’s human resources requirements as related to scheduling, reporting on team performance, and supporting professional development and training. The position entails creating the environment in which the Martech team succeeds in its execution. The Martech Supervisor, with support from the Manager, Martech Services, helps establish team member goals and professional development plans in line with the annual corporate objectives and actively works to ensure the Martech team’s performance goals are achieved on a quarterly and annual basis. This individual is also responsible for the application of internal delivery processes and looks to continually improve processes to create greater efficiencies in Martech delivery.

The Martech Supervisor is expected to provide martech services to clients, with approximately 65% of their time being billable. Additional client management duties may be assigned on a temporary basis.

Requirements

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Martech Services

• Provide Martech services up to 65% of the time, including:
  • Design and present innovative and cost-effective solutions to the customer drawing on the current marketing technology landscape and industry best practices to enable a seamless customer experience or customer journey for our clients.
  • Design and implement advanced lead scoring models to support the lead lifecycle and customer journey
  • Create programming, reporting and actionable insights for our client’s acquisition and engagement programs
  • Create, implement and test business processes and procedures for client-facing documentation
  • Lead the implementation and program execution of marketing and sales platforms including marketing automation, CRM and ancillary platforms for application system deployment and integration projects
  • Be a primary administrator for our client’s marketing technology platforms such as Marketo, Eloqua, Pardot, Salesforce CRM or Microsoft Dynamics CRM
  • Provide database management and governance recommendations and execution
  • Create and troubleshoot email templates and web html pages, especially able to debug html/javascript and email deliverability issues
  • Develop revenue-focused reports with tangible, actionable insights that the Account Strategist can use with our clients to enable advances in marketing and sales programs
  • Use a creative and innovative approach to leverage marketing, sales and service technologies for projects such as: advanced engagement and nurture programs, lead lifecycle management programs and systems, account based marketing and sales, end-to-end email preferences centers, microsites, event management, integrating marketing, sales and services systems and data, etc.
• Client Support
  • Support the delivery team in resolving customer satisfaction issues, and manage escalated ones, working to resolve them in a manner that supports customer success
• Resource Management
  • Identifies and alerts Manager, Martech Services of delivery team resourcing needs based on bandwidth and service hours scheduled for delivery. Balances workload between the Martech team members and external contractors, in collaboration with the project management team
  • Provide and support KPIs for the assigned team members
  • Oversee the day to day work of assigned team members
  • Conduct and provide weekly reports for the Manager, Martech Services
• Team training
  • Establish and document clear Martech and delivery best practices to support the development of team members and their ability to deliver our services efficiently and with excellence
  • Provide on-the-job training and coaching to the team so that every engagement stands

Job Rewards and Benefits