Business Consultant - Service Designer / Design Strategist
Mito, Hungary

We at Mito Next - Mito’s emerging business solutions unit - love reinventing services, and we do this for customers such as Decathlon, Auchan, Magyar Telekom, OTP Bank, and many others. We are super proud of the things we pull together and have fun while doing it. Our next assignment is: rounding our headcount up with the help of a Business Consultant.

Do you like exploring business needs? Are you comfortable with, or do you at least have some experience with service design methods? Do you think there should be more questions up here to fulfill your thirst for information? Are you good at experimenting? And once you learned something, are you comfortable creating understanding with your team and other stakeholders with visualization?

Since you have come this far, keep reading, it will be fun!

• Gathering and deciphering information and mapping out client business needs, a.k.a. diagnosing the business problem. Don’t worry, we have every resource you need in-house, from subject-matter experts to fine-tuned methods and processes.
• Empathizing with customers: you easily put yourself into other people's shoes and intuitively represent what is best for them. It is a plus if you know how to create personas.
• Overseeing complex journeys and flows: you will need to be ready to reign and handle multiple threads, process several pieces of information from various sources, and have lunch at the same time, to make it to the next day.
• Organizing and synthesizing knowledge from bits and pieces of messy information into meaningful systems to finally tell the whole story with engaging visualization.
• Initiating discussions with clients as well as internal teams to make sure everyone is on the same track and there are no misunderstandings between various project storylines.
• Experimenting with ideas and concepts. Ideally, you’ll have the drive to make things tangible, learn, fail with confidence, and iterate quickly.
• Being a gentle but firm helping hand by guiding clients and colleagues toward the right direction for the project.
• Pumping up efficiency by working your magic: it will be your job to find and develop whatever ideas and tools you (or your client) need to work with, to fit our customers’ needs and make them smile.
• Becoming a leader and mentor to other team members as well as the client.
• Facilitating cross-functional collaboration via workshops.
• Asking questions. A lot of them. All the time. (Really. Just keep asking.)

• At least 3-4 years of experience in a digital consultancy role (you don’t have to come from an agency background).
• Service design experience and general knowledge about its tools and methods.
• Good English skills both in speaking and writing: you will need it quite often.
• A customer-centric mindset.
• An understanding of both agency and client sides and needs.
• A good grasp of what it means to be a consultant and a project manager at the same time.
• A cool head and common sense. Ask questions freely and clearly (remember: ask a lot of them), but also keep your project and clients on the right track: always have the big picture ahead of you.
• Familiarity with buzzwords like service design, customer journey mapping, UX, content strategy, conversational technologies, chatbots, CRM, marketing automation, customer loyalty, and data science.

Benefits

Plenty of challenges. And endless resources to meet them.

• All four of our business units work on impactful projects throughout the world. Your efforts can and will make a difference in people’s lives, whether they’re booking a plane ticket or want to be delighted by a funny commercial on TV.
• World-class work requires world-class working conditions. Like a beautiful office in downtown Budapest, MacBooks (if you prefer so), coffee (if you prefer so), fruit (who doesn’t like that), beer, whatever.
• Hybrid working environment, so you can work from home when you need to, though to keep everything and everyone on track, we do like to meet in person and spend some days at the office.
• Our Level Up system will reward your professional progress with extra days off every year.

A community

• Mito has always been a place where the only thing we take seriously is work, so you’ll be able to have fun and meet great people like yourself.
• From Hackathons to office parties and Easter egg hunting for the kids, we love to spend time together either to get to know each other better or just to...you know. No reason.
• Dogs are super welcome at the office, and have been ever since Mito’s inception.

The freedom to shape your benefits

• Whe

Job Rewards and Benefits