Note! This job has been aggregated through external sources, the Apply link will take you to the company's website.

Customer Service Agent/Ügyfélszolgálati Munkatárs Job in Hungary
transcosmos (TCIS) , Hungary

Never pay for job application, test/interview.
Safe Job Search | EEO Laws in Hungary
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
High School or equivalent
Total Vacancies
1 Job
Posted on
Feb 24, 2021
Last Date
May 24, 2021
Location(s)

Job Description

Location: Debrecen, Hungary

Summary of Position:

The purpose of this position is to provide assistance to customers as part our contract with one of Europe’s largest low fare’s airline.


Fluency in English is essential, both written and verbal.

Training: The first 2,5 weeks

Working hours: 8hrs per day / 40hr week (based on a shift pattern) which will be determined in the average of a 3-month working time frame


Responsibilities:

  • Handling contacts via various channels such as voice (phone), chat, e-mail
  • Process flight reservations
  • Efficiently answer customer queries
  • Resolve customer complaints
  • Organize special needs assistance for passengers with reduced mobility
  • Process other administrative tasks related to flight reservations

Requirements

Essential skills:

  • Fluent in written and verbal English
  • Excellent telephone manner
  • Customer focused and excellent customer care skills
  • Effective written and oral communication skills
  • Effective organisational skills
  • Good attention to detail
  • Proactive attitude
  • Flexibility and ability to adapt to change quickly

Non-essential skills:


  • Fluent in a second European language
  • Previous customer service experience in an English speaking environment

Educational requirements:

  • Secondary School Graduate Certificate

Benefits

We also reward of our staff with outstanding benefits including:

  • Exceptional cafeteria package
    • Széchenyi Card (SZÉP card)
    • Voucher for sport events
    • Subsidization of residential loan
  • Paid Holidays
  • Paid Sick Days
  • Public transport contribution
  • Subsidization of spectacles
  • And more!

Job Specification

transcosmos (TCIS)

Information Technology and Services - Warsaw, Poland