Location: Debrecen, Hungary
Summary of Position:
The purpose of this position is to provide assistance to customers as part our contract with one of Europe’s largest low fare’s airline.
Fluency in English is essential, both written and verbal.
Training: The first 2,5 weeks
Working hours: 8hrs per day / 40hr week (based on a shift pattern) which will be determined in the average of a 3-month working time frame
Responsibilities:
- Handling contacts via various channels such as voice (phone), chat, e-mail
- Process flight reservations
- Efficiently answer customer queries
- Resolve customer complaints
- Organize special needs assistance for passengers with reduced mobility
- Process other administrative tasks related to flight reservations
Requirements
Essential skills:
- Fluent in written and verbal English
- Excellent telephone manner
- Customer focused and excellent customer care skills
- Effective written and oral communication skills
- Effective organisational skills
- Good attention to detail
- Proactive attitude
- Flexibility and ability to adapt to change quickly
Non-essential skills:
- Fluent in a second European language
- Previous customer service experience in an English speaking environment
Educational requirements:
- Secondary School Graduate Certificate
Benefits
We also reward of our staff with outstanding benefits including:
- Exceptional cafeteria package
- Széchenyi Card (SZÉP card)
- Voucher for sport events
- Subsidization of residential loan
- Paid Holidays
- Paid Sick Days
- Public transport contribution
- Subsidization of spectacles
- And more!