Product Manager, Guests and Partners - Hungary, REMOTE
Kasa, Hungary

Kasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is affordable, trustworthy, and in convenient locations. Our guests enjoy seamless check-ins, spacious apartments and attractive amenities, helping them feel right at home. If anything comes up, our remote customer service is available 24/7, ensuring our hospitality is felt, not seen.

Behind the scenes, we leverage technology and innovative operations to build a globally scalable offering that delivers high quality stays. Our products and systems unlock unparalleled flexibility to operate anywhere from a few to a few hundred Kasas in any type of building, in just about any location. We currently have Kasas in over 17 states and are expanding into new markets all the time.

All of this is made possible by our team members, each of whom plays a critical role in fulfilling our vision and mission. We strive to foster a culture that values feedback, support, and collaboration throughout the organization. As a remote-first company, we work hard to bridge the gap of distance through initiatives that foster connection across Kasa. A few examples include engaging All-Hands meetings, department get-togethers (online and in person), and teamwide celebrations of important milestones. We encourage team members to stay at Kasa properties to experience our product firsthand and meet local team members when nearby. Guests are critical to Kasa’s mission. Accordingly, every new **Kasa team member gets trained in Guest Experience during their onboarding.

Our team is fortunate to have diverse backgrounds, personalities, and experiences united by a commitment to excellence and passion for our industry. If Kasa’s vision and culture speaks to you, and you’re up for the challenge of building a company on the cutting edge of real estate, we would love to have you on our team!

Kasa is growing rapidly and seeking a Product Manager for our Guest and Partner-facing product areas, referred to as "External." Leading this team, you will own the entire digital guest-journey including pre-, during, and post-stay. You will work closely with engineers, designers, and other teams to evolve our website (kasa.com), guest verification flow, and Virtual Front Desk (providing check-in instructions and property info). In the future, we expect this scope to extend to a native app, loyalty program, partner portal and more.

Successful candidates will have deep experience leading product teams, familiarity with UX/UI best-practices, and comfort with growth-oriented product development (A/B tests, product analytics, etc). All Kasa team members are expected to embody our core values, including growth mindset, flexibility, and thinking big!

In this role, you will report to our Senior Director of Product and work closely with the CEO, Engineering leaders and other cross-functional stakeholders. It takes a special person to define, prioritize, and deliver Kasa's proprietary technology and create lasting value. We hope you’re excited by the challenge!

This role is in our Product amp; Technology department. Our Product amp; Technology team is split between Hungary and San Francisco. Our team members have diverse backgrounds in hospitality, consulting, real estate, and technology. Everyone joined Kasa because they are passionate about building a platform that delivers value to property partners and serves guests seeking trustworthy, well-priced accommodations in great locations. We run an agile development process and consider a strong culture-add (not just fit) a requirement.

Like any Product Manager, there is no ‘typical day’. To deliver on the role outlined above, we expect to start with a thoughtful planning process. Typically done quarterly, the planning phase includes setting or revising a long-term strategy to guide the team using the latest data and business circumstances.

Next, you’ll lead the team through a brainstorming process for novel solutions to supplement any existing ideas to execute on that strategy. Through the planning and subsequent discovery phase, we expect a deep familiarity (bordering on obsession) with understanding the needs of our guests.

Combining data, conversations and intuition, you will update and prioritize the roadmap and strategy to maintain a set of high-impact projects to accomplish each quarter. We then use a two-week sprint to bring these projects to life. We expect rapid testing and iteration to gather validated learnings and ship a better product each sprint. Finally, you’ll craft clear and compelling demonstrations of the team’s work to share with internal and external stakeholders.

• 5+ years of relevant Product Management (or equivalent) experience
• Demonstrated success

Job Rewards and Benefits