Student job - Customer Service Agent
transcosmos (TCIS), Hungary

Summary of Position:

The purpose of this position is to provide telephone assistance to customers as part our contract with one of Europe’s largest low fare’s airline. The successful candidate will be hard working, energetic, self-motivated with a natural ability in problem solving while maintain an enthusiastic and committed attitude.

Fluency in English is essential, both written and verbal.

Training: The first 2 weeks

Working hours: 24 hours/week

Hours of cover: Monday to Friday 07:00 to 22:00; Sat: 9:00 19:00, Sun: 10:00 19:00

Responsibilities:

• Handle up to 120 inbound calls per day
• Process flight reservations
• Efficiently answer customer queries
• Resolve customer complaints
• Organize special needs assistance for passengers with reduced mobility
• Handle inquiries via chat

Requirements

Essential skills:

• Fluent in written and verbal English
• Excellent telephone manner
• Customer focused and excellent customer care skills
• Effective written and oral communication skills
• Effective organisational skills
• Good attention to detail
• Proactive attitude
• Flexibility and ability to adapt to change quickly

Non-essential skills:

Previous customer service experience in an English speaking environment

Job Rewards and Benefits