Customer Engagement Manager
Mito, Hungary

At Mito Digital, we are super proud of the tools and campaigns we create: apps, websites and other complex digital solutions for telcos, lottery companies and aviation brands all over the world. We are currently looking for a Customer Engagement Manager who assures that a huge amount of content for our client is personalized enough for people to actually read it, not just scroll it through. Sounds exciting? Start scrolling, but slowly!

Requirements

Your tasks will be:

• Analyze, define and orchestrate the customer communication practice (e-mails, push notifications, etc) cross-functionally (corporate speak for other human beings in different fields).
• Review and implement relevant messages for all customer communications, customer and commercial strategies.
• Analyze performance of the communication and derive improvement actions.
• Envision, create and implement personalized digital experiences for customers, which deliver greater satisfaction (like emails people love to read, or push notifications which make your thumb itch).
• Collaborate with the Digital, Customer and Commercial teams. Coordinate the product strategy, roadmap and initiative with vendors and internal stakeholders to create a world-class omni-channel customer experience.
• Benchmark the market continuously for new technologies and practices available for channel orchestration and personalization.
• Constantly monitor the users and subscribers of digital platforms. Define strategy and actions in accordance with the digital ambitions of our client.

We need you to have:

• College or university degree, preferably in Digital, Economics or Marketing.
• 3-5 years experience in a multinational environment, preferably in web / mobile application development, customer engagement or personalization.
• Track record of a successful cross-functional project. Experience in leading multi-layer teams, both in direct and matrix structures.
• Fluent English language knowledge, as you will work with colleagues from all over the world (you’ll be able to say hello in forty languages in no time!).
• The ability to work in cross functional teams.
• Be proactive! If you see a missing piece or find somtehing that could be improved (noticed it?), feel free to speak up. Others will appreciate it.
• An understanding of Agile digital development
• Business and product development mindset

Job Rewards and Benefits