Job Summary
As a Customer Support Representative, you will act as the primary liaison for assisting customers with billing-related questions, educating customers on the offered services and system capabilities, arranging the scheduling of vehicles for maintenance and installation and troubleshooting system and hardware related issues in a fast-paced, highly demanding and rewarding environment in Dutch at an advanced level.
- Key Duties:
- Manage incoming phone calls, emails and cases.
- Assisting customers with billing and contract related requests.
- Educating customers and answering general questions about the supported software.Reach out to customers to schedule installation of orders, while coordinating with subcontractor technicians.
- Standardized troubleshooting of user reported issues with the supported software and hardware.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Additional ad-hoc tasks and projects in alignment with the business needs.
Requirements
- High school diploma or equivalent
- Previous Customer Service experience (ideally supporting technical products within SSC/Contact Centre)
- B2 English language skills (both written and oral).
- C1 Dutch language skills (both written and oral).
Benefits
We also reward of our staff with outstanding benefits including:
- Exceptional cafeteria package
- OTP Card (SZÉP card)
- Voucher for sport events
- Subsidization of residential loan
- Public transport contribution
- Subsidization of spectacles
- And more!