DUTCH Customer Service Representative
transcosmos (TCIS), Hungary

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
High School or equivalent
Total Vacancies
1 Job
Posted on
Jul 22, 2021
Last Date
Aug 22, 2021
Location(s)

Job Description


Job Summary

As a Customer Support Representative, you will act as the primary liaison for assisting customers with billing-related questions, educating customers on the offered services and system capabilities, arranging the scheduling of vehicles for maintenance and installation and troubleshooting system and hardware related issues in a fast-paced, highly demanding and rewarding environment in Dutch at an advanced level.


  • Key Duties:
  • Manage incoming phone calls, emails and cases.
  • Assisting customers with billing and contract related requests.
  • Educating customers and answering general questions about the supported software.Reach out to customers to schedule installation of orders, while coordinating with subcontractor technicians.
  • Standardized troubleshooting of user reported issues with the supported software and hardware.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
  • Additional ad-hoc tasks and projects in alignment with the business needs.

Requirements

  • High school diploma or equivalent
  • Previous Customer Service experience (ideally supporting technical products within SSC/Contact Centre)
  • B2 English language skills (both written and oral).
  • C1 Dutch language skills (both written and oral).

Benefits

We also reward of our staff with outstanding benefits including:

  • Exceptional cafeteria package
    • OTP Card (SZÉP card)
    • Voucher for sport events
    • Subsidization of residential loan
  • Public transport contribution
  • Subsidization of spectacles
  • And more!

Job Specification

Job Rewards and Benefits

transcosmos (TCIS)

Information Technology and Services - Warsaw, Poland
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