Job Summary
As a Customer Support Representative, you will act as the primary liaison for assisting customers with billing related questions, educating customers on the offered services and system capabilities, arranging the scheduling of vehicles for maintenance and installation and troubleshooting system and hardware related issues in a fast-paced, highly demanding and rewarding environment in POLISH and ENGLISH languages.
Key Duties
- Manage incoming phone calls, emails and cases.
- Assisting customers with billing and contract related requests.
- Educating customers and answering general questions about the supported software.Reach out to customers to schedule installation of orders, while coordinating with subcontractor technicians.
- Standardized troubleshooting of user reported issues with the supported software and hardware.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Additional ad-hoc tasks and projects in alignment with the business needs.
Requirements
- High school diploma or equivalent
- Previous Customer Service experience (ideally supporting technical products within SSC/Contact Centre)
- B2 English language skills (both written and oral).
- C1 POLISH language skills (both written and oral).
Benefits
We also reward of our staff with outstanding benefits including:
- Exceptional cafeteria package
- OTP Card (SZÉP card)
- Voucher for sport events
- Subsidization of residential loan
- Public transport contribution
- Subsidization of spectacles
- And more!