Location: Debrecen (or remote only from Hungary)
Hours to cover: Monday - Sunday, 15:00 - 03:00 (8hrs/day, 40hrs/week)
Languages: English (B2)
The Job:
As a Customer Service Representative, you will be primarily responsible for providing front line customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns.
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment.
Key Tasks and Responsibilities:
Requirements
Languages
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels
• English (B2)
Benefits
Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level with the following benefits:
• Direct employment contract for an indefinite period
• Cafeteria
• Training opportunities
• Diverse and friendly work atmosphere
• Modern office environment
• Local and global career progression opportunities