This is a work-from-home job and you will need the following:
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Languages: English (B2), German (B2)
Hours to cover: Monday-Sunday, 9:00 Am - 6:00 Pm, 8hrs / day, 40 hours / week
As a Customer Service Representative, you will be primarily responsible for providing front line customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns.
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment.
Key Tasks:
• Responsible for handling customer support and technical-support related questions of customers and partners
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customerRequirements
• At least High school diploma or equivalent
• Good working knowledge of Microsoft Office tools (Word, Excel, Outlook, etc.)
• Technically savvy with smartphones and smartwatches
• Positive and enthusiastic personality and approach to work
• Ability to take right decisions, strong sense of ownership and accountability
• Ability to apply creativity to resolving problems
• Organised, accurate, with ability to multi-task
• Excellent written and verbal communication
• Willing to learn new skills and grow with the company
Languages
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English and German at all levels
Benefits
Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level with the following benefits: