Job Summary
As a Customer Service Representative, you will act as the primary liaison for assisting customers with billing-related questions, educating customers on the offered services and system capabilities, arranging the scheduling of vehicles for maintenance and installation and troubleshooting system and hardware related issues in a fast-paced, highly demanding and rewarding environment in GERMANand ENGLISH languages.
Key Duties
- Manage incoming phone calls, emails and cases.
- Assisting customers with billing and contract related requests.
- Educating customers and answering general questions about the supported software.Reach out to customers to schedule installation of orders, while coordinating with subcontractor technicians.
- Standardized troubleshooting of user reported issues with the supported software and hardware.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Additional ad-hoc tasks and projects in alignment with the business needs.
Requirements
- Ability to work Independently.
- Strong Communication Skills
- User level IT skills
- High school diploma or equivalent
- B2 English language skills (both written and oral).
- C1 German language skills (both written and oral).
- Previous Customer Service experience (ideally supporting technical products within SSC/Contact Centre)
Benefits
Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level with the following benefits:
- Direct employment contract for an indefinite period
- Cafeteria
- Training opportunities
- Diverse and friendly work atmosphere
- Local and global career progression opportunities