This is a work-from-home job and you will need the following:
- hard-wired internet connection (at least 30mbps)
- Professional home-working environment (quiet atmosphere/home-office/etc)
*All other IT equipment is provided*
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Languages: English (B2), Italian (C1)
Hours to cover: Monday-Friday, 9:00 Am - 6:00 Pm, 8hrs / day, 40 hours / week
As a Customer Service Representative, you will be primarily responsible for providing frontline customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer enquiries, and process returns.
Key Tasks:
Requirements
• At least High school diploma or equivalent
• Previous Customer Service experience (at least 6 months)
• Good working knowledge of Microsoft Office tools (Word, Excel, Outlook, etc.)
• Technically savvy with smartphones and smartwatches
• Positive and enthusiastic personality and approach to work
• Ability to take right decisions, strong sense of ownership and accountability
• Ability to apply creativity to resolving problems
• Organised, accurate, with ability to multi-task
• Excellent written and verbal communication
• Willing to learn new skills and grow with the company
Languages
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English and Italian at all levels
Benefits
Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level with the following benefits: