Type: Student - Seasonal (6 months)
Account: FOSSIL WATCHES (NIGHT SHIFT)
Languages: English (B2)
Hours: min 20 hours per week, between 3pm-3am (Mon-Sun)
*FREE CUSTOMER SERVICE TRAINING IS PROVIDED*
The Job:
As a part of the 'tcis students' family, you'll be given FREE award-winning training to learn all the skills to succeed as a International Customer Service Representative in Contact/Shared Service Centres! Once you're all trained up, you'll be fast-tracked into our pioneering FOSSIL WATCHES Team and under the guidance of your mentor/team leader you'll have the opportunity to 'earn and learn' through your university studies.
Key Tasks and Responsibilities:
• Responsible for handling customer support and technical-support related questions of customers and partners
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service related issues to the appropriate department in accordance to the client’s processes and procedures
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners
Requirements
We provide all the training and knowledge you'll need to become a superstar in Customer Service, but there are a few things which help you succeed with TCIS:
• Positive and enthusiastic personality
• Excellent written and verbal communication
• Organised, accurate, with ability to multi-task
• Good work-ethic and approach to learning new skills
Benefits
Transcosmos is proud to offer a unique and truly international environment for you to 'earn whilst you learn'. We're built on a successful international family culture of ambition and teamwork and invest heavily in our staff to provide continuous learning and progression opportunities at every level.
If your a student looking for part-time work then look no further than a role within our 'tcis student' program and shoot for the stars with 'tcis students'!