Operations Support Executive
Marshmallow, Hungary
Job Description
Definitely not a sweet shop.
We're the tech company making insurance more accessible and more affordable for as many people as possible.
We’re proud of our journey so far. We’ve helped hundreds of thousands of customers get fairer cover, all while polishing a 4.6 star Trustpilot score. But we’re just getting started.
Over the next 2 years, we’re planning to help even more people by launching products and services across different sectors and countries
If you're looking for a challenge, our next chapter is set to be an exciting one
How we work
We've created a culture of trust which allows us to work autonomously without fear of failure, to challenge decisions, and be heard. It empowers us to drive our own careers and to move at unparalleled speed. And because we're treading new ground, we're all mastering new skills along the way.
For the inside scoop on our culture and what working at Marshmallow is like, have a read of our culture handbook
- Working with our Operations Support team to complete manual admin tasks such as contacting customers whose payments have failed and processing customer cancellation refunds
- Completing quality control checks to ensure everything is running smoothly
- Liaising with third parties (e.g. underwriters, claims handlers, premium finance partner, etc.) to ensure a seamless customer experience
- Keeping compliance at the forefront of your mind, making sure that everything we do and say is in accordance with FCA guidelines
- Building up expert knowledge of our product, systems, and processes through comprehensive training
- Working with a fantastic, motivated and intelligent team
Requirements
Who you are- You have a great eye for detail
- You are confident with excel spreadsheets
- You can make decisions quickly
- You are a quick learner and embrace change
- You are a self-starter who likes to take ownership
- You are organised and can be relied upon to get things done
- Experience working in an admin role
- You can share examples where you have used brilliant attention-to-detail or analytical skills to solve problems
- You have worked as part of a team
Benefits
Benefits
- Competitive salary
- Flexible remote working
- Stock options
- Holiday allowance
- SZÉP card
- Learning and training
- Budget to help you set up working from home
- Macbook Pro to work from at home or in the office
Our process
We break it up into 3 stages:
Initial call with someone in the Talent team (45 mins)
A skill-based interview where you will discuss your previous experience etc. with someone from the Operations Leadership Team team (1 hour)
A culture interview with to check that your work style fits our processes and values (1 hour)
We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application.
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