Validation Lead
Marshmallow, Hungary

Definitely not a sweet shop.

We're the tech company making insurance more accessible and more affordable for as many people as possible.

We’re proud of our journey so far. We’ve helped hundreds of thousands of customers get fairer cover, all while polishing a 4.6 star Trustpilot score. But we’re just getting started.

Over the next 2 years, we’re planning to help even more people by launching products and services across different sectors and countries

If you're looking for a challenge, our next chapter is set to be an exciting one

We've created a culture of trust which allows us to work autonomously without fear of failure, to challenge decisions, and be heard. It empowers us to drive our own careers and to move at unparalleled speed. And because we're treading new ground, we're all mastering new skills along the way.

Explore our culture handbook to find out more about life at Marshmallow, or read our blog!

The Validation team is one of the three fraud prevention teams we have at Marshmallow and it’s here to protect Marshmallow from those who are lying about their details, which allows us to keep our product affordable and accessible to all!

We’re looking for a Validation team lead to build out and manage our first Validation team in our shiny new Budapest office. This team will take on a mixture of risk-based tasks, reviewing new policies as they come on cover and additional policies during their policy term, where we believe there is heightened risk of fraud or misrepresentation.

As well as playing a significant role in the hiring and onboarding of this team, you will manage day-to-day operations, ensuring the team are suitably equipped to hit targets and SLAs. You will be a part of the cross-functional Fraud leadership team and play a role in helping us define our future strategies for fraud prevention.

• You’ll be helping us to build a new team in our Budapest office by playing a significant role in hiring and onboarding
• You’ll be responsible for the coaching, growth and development of individuals within the team
• You’ll play a significant role in helping us to shape and iterate our validation strategy, as part of the wider Fraud leadership group
• You’ll be responsible for day-to-day operations of the team, ensuring the team is consistently delivering against targets and objectives
• Optimising processes and problem-solving to ensure the team are able to deliver

Requirements

• You’re a strong people manager and truly care about helping your team to develop and grow
• You are highly adaptable to change and embrace the challenges that come with a fast-paced environment
• You are able to balance working strategically with a thorough understanding of the detail
• You enjoy problem-solving and creating innovative solutions to complex problems
• You are organised and can be relied upon to get things done proactively
• You are an excellent communicator
• You get a kick out of working collaboratively and ensuring different voices are heard
• You have the ability to be data driven
  

• You have 4+ years experience working in a risk-related role, for example Validation, KYC, Fraud, Underwriting, AML etc
• You have managed people in an operational team. You were responsible for their performance and supporting them in their development
• You have driven process change and have played a role in developing strategy

Benefits

Benefits

• Competitive salary
• Flexible remote working
• Stock options
• Holiday allowance
• SZÉP card
• Learning and training
• Budget to help you set up working from home

Our process

We break it up into 3 stages:

Initial call with someone in the Talent team (45 mins)

A skill-based interview where you will discuss your previous experience etc. with someone from the Operations Leadership Team team (1 hour)

A culture interview with to check that your work style fits our processes and values (1 hour)

Job Rewards and Benefits