Merchant Services - Service Manager
Euronet Worldwide EFT Division, Hungary

• Own and lead the service management unit that is a key part of the European merchant services operation
• Oversee all the local operation activities either outsourced or insourced
• Measure, manage and support 3rd parties providing any direct or indirect service to Euronet or its customers
• Manage and support daily operational processes, including but not limited to:
• Provide 2nd level support to local operations and handle escalations;
• Represent operation team in the User and Production Acceptance Tests (UAT and PAT)

• Customer support and related areas
• Terminal management and related activities,
• Maintenance of an up-to-date operational documentation framework

Requirements

• Great problem-solving skills, logical thinking, ability to work under strict deadlines,
• Highly organized with taking the initiative to continuously improve our processes,
• College degree and 3-5 years of experience in working in a similar, service focused position
• Experience in the card processing or terminal management industry or relevant area,
• Fluency in English (French, Italian or German is advantage)

Benefits

• Competitive?salary and benefits in a financially robust company
• A genuine feeling being a?valued?member, part of a truly multinational matrix organization
• Endless opportunities to develop more skills in a company growing?year over year
• Become part of a team with a true team spirit,?ambitious?goals and?fun?to work with

Job Rewards and Benefits