Location: Debrecen (or remote only from Hungary)
Hours to cover: Monday - Friday, 15:00-03:00 (8hrs/day, 40hrs/week)
Languages: English amp; French (B2)
Job Summary
As a Customer Service Representative, you will be primarily responsible for providing frontline customer support and/or technical support via inbound or outbound through various contact methods i.e., phone, Chat, Email. You will provide information about products and services, help with processing orders, respond to customer complaints, customer retention and troubleshoot issues.
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer queries. At the same time, you are patient, empathetic, and very communicative and have the capacity to stay focused in a busy work environment.
Key Tasks and Responsibilities
Requirements
Skills / Attributes Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Technical:
Behavioral:
Qualifications [EDUCATION and/or EXPERIENCE]
Languages
Good command of written and spoken English (Speech, Written, Reading, Comprehension)
Benefits
Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level with the following benefits:
• Direct employment contract for an indefinite period
• Cafeteria
• Training opportunities
• Diverse and friendly work atmosphere
• Local and global career progression opportunities