Associate Service Delivery Manager
transcosmos (TCIS), Hungary

The position holder oversees the delivery of specific Transcosmos’s Services. They support the Service Delivery Manager to identify service requirements, and develop service strategy, which they will be part of a service team to execute.

Requirements

Key Tasks and Responsibilities

· Oversee the management of a service. This includes Service Management and line management of the staff including then TL(s) and Agents or Engineers engaged in providing the service.

· Overseer all the activities required to deliver a successful service and ensure it is delivered to a consistently exceptional standard and as defined in the SOWs.

· Work with the Service Delivery Manager to develop clear Service strategies, objectives, and goals. Ensure your teams understand and deliver to these.

· Set and monitor detailed KPI’s to ensure the effective day to day operations of the Service

· Monitor, manage, and seek to continually improve Team Leader performance

· Contribute to continuous improvement

· Promote positive employee behaviors by leading by example

· Work with Transcosmos’s customers and represent Managed Services Department

Skills / Attributes Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Highly customer focused.

· Ability to motivate and drive a team of people to provide high level managed services.

· Ability to earn the respect of internal and external customers, colleagues, and management

Technical:

· Good Knowledge of Microsoft Office products

Behavioral:

· Working Collaboratively:

· Accountability

· Adaptability:

· Initiative: Being proactive

· Planning amp; Organizing

· Delegating and Empowering:

· Managing Change

Qualifications [EDUCATION and/or EXPERIENCE]

· At least High school diploma or equivalent, College level preferred

· Previous experience in BPO and Customer Service and/or technical account

· Ability to demonstrate proven team management experience.

· Have a proven track record demonstrating the skills and qualities outlined in this document.

Languages

• B2 English language skills (both written and oral).
• C1 German language skills (both written and oral).

Benefits

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

• To acquire the necessary knowledge we provide a 2 week paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
• Competitive salary
• Cafeteria
• Team building and free time activities
• Flexibility
• Youthful environment

Job Rewards and Benefits